at fibo, we understand the excitement of receiving your order and we strive to make the shipping process as smooth and efficient as possible. we want to ensure that your unique cards and gifts for curious minds reach you in perfect condition and in a timely manner.

processing time: once you place an order with us, please allow 1-2 business days for processing. our dedicated team works diligently to prepare your order with care and attention to detail.

shipping methods: we offer a variety of shipping options to meet your needs:

  • standard shipping: our standard shipping option delivers your order within 3-5 business days. this is the most cost-effective option for our customers.
  • expedited shipping: if you need your order to arrive sooner, we offer expedited shipping which delivers your package within 1-2 business days. please note that additional charges may apply for this service.
  • international shipping: we also ship internationally to select countries. international shipping times may vary depending on the destination. please note that customers are responsible for any customs fees or import taxes that may apply.

tracking your order: once your order has been shipped, you will receive a confirmation email with a tracking number. you can use this tracking number to monitor the progress of your package and estimate its arrival date.

shipping costs: shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method selected. the exact shipping cost will be displayed at checkout before you complete your purchase.

lost or damaged packages: while we take great care in packaging your order, we understand that accidents can happen during transit. if your package arrives damaged or does not arrive at all, please contact our customer support team within 7 days of the expected delivery date. we will work with you to resolve the issue and ensure your satisfaction.

address accuracy: please ensure that the shipping address provided during checkout is accurate and complete. we cannot be held responsible for any delays or delivery issues caused by incorrect or incomplete addresses.

thank you for choosing fibo. we appreciate your support and look forward to delivering unique cards and gifts that bring joy and curiosity to your life.